Lend A Friend is committed to providing positive outcomes for the community, and your feedback is important to us. If you have anything you want to share, advice you want to give, or have a complaint you want to make, you can do so by filling out the form below or clicking the ‘Submit Feedback or a Complaint’ button. Alternatively you can contact us via email
Email: feedback@lendafriend.com.au
What happens once you send your feedback?
We endeavour to reach out to those who provide feedback in a timely manner. When we respond we might request further information, acknowledge your feedback, and try to resolve a concern if one has occurred. If you are contacting us because of an incident, please use the incident reporting form instead as it is more thorough
What if you are still not satisfied with the outcome of a complaint?
If Members or their representative feel the response provided in the feedback process is unsatisfactory, they can call and speak to the Member’s Care Manager. The Care Manager’s details will be listed in the Member’s Service Agreement
